Terms of Service
Effective Date: July 23, 2025
1. Introduction
Welcome to Exquisite Steam and Spa ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website www.ExquisiteSteam.com and any related services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.
2. Eligibility
You must be at least 18 years old and legally able to enter into these Terms. If you're using the Services on behalf of a business, you must have the authority to bind that entity.
3. Accounts and Registration
Some features may require an account. You agree to provide accurate and current information and are responsible for maintaining your login credentials. Notify us immediately of any unauthorized activity.
4. Orders and Payment
Product Availability
All products are subject to stock and availability. We will notify you if any item in your order becomes unavailable.
Pricing
- All prices are listed in USD
- Prices are subject to change without notice
- The price charged will be the price displayed at the time of order placement
- Prices include applicable taxes where required by law
Payment
- Accepted payment methods: Visa, MasterCard, American Express, Discover, PayPal
- All payments are securely processed via Stripe
- Payment is due at the time of order
- We do not store your credit card information
Order Confirmation
- You will receive an order confirmation email after placing your order
- This confirmation does not constitute acceptance of your order
- We reserve the right to accept or decline your order for any reason
Order Acceptance
We may refuse or cancel orders in the following circumstances:
- Pricing or product description errors
- Suspected fraudulent activity
- Product unavailability
- Inability to verify payment information
- You will receive a full refund if we cancel your order
5. Shipping and Delivery
Free Standard Shipping
- FREE Standard Shipping on all orders shipped within the 48 contiguous United States
- No minimum order required
- Shipping Method: Standard Shipping only (expedited options not currently available)
- Shipping Cost: $0.00 (Free)
- Oversized Items: May incur additional shipping fees, communicated before purchase
Processing Time
- Processing Time: 1-2 business days (Monday-Friday, excluding federal holidays)
- Same-Day Processing: Orders placed before 6:00 PM EST (Monday-Friday) begin processing the same business day
- Next-Day Processing: Orders placed after 6:00 PM EST or on weekends/holidays are processed the next business day
- Business Days: Monday through Friday, excluding federal holidays
Delivery Time
- Transit Time: 3-5 business days after processing
- Total Delivery Time: 4-7 business days from order placement
- Delivery Times Are Estimates: May vary based on carrier delays, weather conditions, high-volume periods, product availability, or remote locations
Shipping Destinations
We Ship To:
- ✅ All 48 contiguous United States (lower 48 states)
We Do NOT Ship To:
- ❌ Alaska (AK)
- ❌ Hawaii (HI)
- ❌ U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa)
- ❌ PO Boxes
- ❌ APO/FPO/DPO military addresses
- ❌ International destinations
If you need to ship to a restricted location, please contact us at support@exquisitesteam.com to discuss alternatives.
Shipping Carriers
We use trusted carriers including USPS, UPS, and FedEx. The carrier is selected based on your location, package size, and fastest available delivery. You cannot choose a specific carrier.
Order Tracking
- You will receive an email with tracking number, carrier name, and direct tracking link once your order ships
-
Track your package at:
- USPS: www.usps.com/track
- UPS: www.ups.com/track
- FedEx: www.fedex.com/tracking
- If you haven't received tracking within 3 business days, contact us at support@exquisitesteam.com
Delivery Issues
Delayed Packages:
- Check tracking information for updates
- Wait 2 additional business days past estimated delivery
- Contact us at support@exquisitesteam.com or (831) 534-9188
Package Marked "Delivered" But Not Received:
- Check your property, neighbors, and building management
- Wait 24-48 hours (carriers sometimes scan early)
- Contact us if still not located after 48 hours
Damaged Shipments:
- Do NOT discard packaging
- Take clear photos of damage (box, product, label)
- Contact us within 3 business days at support@exquisitesteam.com
- We will provide replacement or full refund
- Damage claims must be reported within 3 business days
Missing Items:
- Verify order confirmation and packing slip
- Contact us within 3 business days with order number
- Note: Some orders ship in multiple packages
Incorrect or Undeliverable Addresses
- You are responsible for providing accurate shipping addresses
- Packages returned due to address errors will incur reshipment fees
- Address changes only possible before shipment
- Refunds for returned packages subject to 15% restocking fee
Holiday and Peak Season Shipping
- Carriers may experience delays during holidays (Black Friday, Cyber Monday, Christmas, New Year's)
- We do not process orders on federal holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
- Orders placed on holidays are processed the next business day
Insurance
- All shipments automatically insured for full order value at no additional cost
- We file insurance claims on your behalf for loss or damage
- No out-of-pocket costs for insured claims
6. Returns and Refunds
Return Policy
- Return Window: 30 days from date of delivery
- Condition: Items must be unused, in original packaging, and in resalable condition
-
Non-Returnable Items:
- Opened or used personal care products
- Custom or personalized items
- Gift cards
- Clearance or final sale items
How to Initiate a Return
- Contact our customer service at support@exquisitesteam.com
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Ship the item back within 14 days of receiving authorization
Return Shipping Costs
- Customer is responsible for return shipping costs unless item is defective or we made an error
- We recommend using a trackable shipping method
Refund Process
- Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item
- Original shipping charges are non-refundable (except for defective items or our errors)
- You will receive an email confirmation once your refund is processed
Exchanges
- We do not offer direct exchanges
- Please return the item for a refund and place a new order
Damaged or Defective Items
- Contact us within 7 days of receipt
- Provide photos of the damage
- We will arrange for a replacement or full refund, including shipping costs
7. Intellectual Property
- All content (logos, images, text, product descriptions, etc.) is owned by Exquisite Steam and Spa or licensed to us
- You may not copy, reproduce, distribute, sell, or use our materials without written permission
- Product names and trademarks belong to their respective owners
8. User Content
Your Submissions
- By posting reviews, comments, or other content, you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute such content
- You retain ownership of your content
- You represent that you own or have rights to any content you submit
Prohibited Content
Do not post content that is:
- Illegal, defamatory, or infringing on others' rights
- False, misleading, or deceptive
- Obscene, offensive, or harassing
- Contains viruses or malicious code
9. Prohibited Activities
You agree not to:
- Use our site for any illegal purpose
- Attempt to harm, hack, or interfere with our systems
- Impersonate others or provide false information
- Harvest data from our site using automated means
- Violate any applicable laws or regulations
- Engage in fraudulent activity
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.
11. Disclaimers
Service Availability
- We provide our Services "as is" and "as available"
- We do not guarantee uninterrupted, secure, or error-free service
- We may modify, suspend, or discontinue any part of the Services at any time
Product Information
- We strive for accuracy in product descriptions, but do not warrant that descriptions are complete, reliable, or error-free
- Colors may vary due to monitor settings
- We reserve the right to correct errors in pricing or descriptions
No Warranties
We disclaim all warranties, express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Quality, accuracy, or reliability of products
12. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability shall not exceed the amount you paid for the product or service
- We are not liable for indirect, incidental, special, consequential, or punitive damages
- This includes damages for lost profits, data loss, or business interruption
- Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you
13. Indemnification
You agree to indemnify and hold harmless Exquisite Steam and Spa, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your misuse of the Services
- Your violation of any laws or third-party rights
14. Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law provisions.
Jurisdiction
You agree that any disputes will be resolved in the state or federal courts located in Los Angeles County, California.
Informal Resolution
Before filing a claim, you agree to contact us at support@exquisitesteam.com to attempt to resolve the dispute informally.
15. Termination
Our Rights
We may suspend or terminate your access at any time for:
- Violating these Terms
- Fraudulent or illegal activity
- Abusive behavior toward our staff
- Any other reason at our sole discretion
Your Rights
You may stop using our Services at any time by closing your account.
Effect of Termination
Upon termination:
- Your right to use the Services immediately ceases
- Outstanding orders will be honored or refunded
- Provisions that by their nature should survive will remain in effect
16. Changes to Terms
We reserve the right to update these Terms at any time. Changes are effective immediately upon posting to our website. We will notify you of material changes via email or prominent notice on our site. Your continued use after changes constitutes acceptance of the new Terms.
17. Accessibility
We are committed to making our website accessible to all users. If you experience any difficulty accessing our Services, please contact us for assistance.
18. Miscellaneous
Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Exquisite Steam and Spa.
No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right.
Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights without restriction.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.
19. Contact Us
If you have questions about these Terms or need assistance:
📧 Email: support@exquisitesteam.com
📞 Phone: (831) 534-9188
📍 Address: 30745 Pacific Coast Hwy, Ste 21 #1119, Malibu, CA 90265
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST
Last Updated: July 23, 2025
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
