FAQ
Frequently Asked Questions
What types of wellness products do you offer?
We offer luxury steam showers, saunas, cold plunge tubs, and jetted spa baths — all curated for at-home wellness and modern living.
Do you offer free shipping?
Yes! We provide free shipping within the continental U.S. White glove delivery and installation are also available in select areas.
How long does shipping take?
Most in-stock items ship within 3–5 business days. Delivery times average 5–10 business days depending on your location.
Do you offer white glove delivery or installation?
Yes, we offer white glove service and professional installation in select locations. Contact us to check availability in your area.
Are these products easy to install?
We recommend using a licensed plumber or contractor for most installations, especially for steam showers and jetted tubs.
Can I install these wellness systems in my home gym or bathroom?
Absolutely. Our systems are designed to integrate into modern home gyms, spas, or renovated bathrooms. Contact us for sizing help.
Do your products come with a warranty?
Yes, every product includes a manufacturer warranty ranging from 1 to 5 years. Specific terms are listed on each product page.
What is your return policy?
We accept returns on unused, eligible items within 14 days of delivery. Custom and installed items may be excluded. View full return policy.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, and bank transfers for high-value purchases.
Do you offer financing?
Yes. We offer installment options via Shop Pay and Affirm (subject to approval) at checkout.
How can I reach your support team?
We're here 7 days a week. Email support@exquisitesteam.com or call (831) 534-9188. Also we offer live chat available during business hours.
